Returns, Exchanges, and Refunds

Order Cancellation

puracy applies this customer standard: A cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. This customer-facing explanation is intended to make the applicable process straightforward.

Quality and Fulfillment Problems

The approach used by puracy is as follows: If an order is damaged, defective, incorrect, or incomplete, notify support@puracyclean.shop with the order number and supporting information. The merchant will pay approved return shipping and provide the appropriate replacement, exchange, or refund. This customer-facing explanation is intended to make the applicable process straightforward.

Returns and Exchanges

For customers of puracy, customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracyclean.shop or 812-794-4661 before shipment back to us. It is set out to give customers a concise and transparent view of the applicable process.

Who Pays Return Shipping

For customers of puracy, the customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. It is included to give customers practical clarity about this part of the service.

Authorized Return Address

The default return address is 2812 Sundown Ln, Boulder, Colorado, 80303, United States. Do not mail a return until customer service confirms authorization and provides the correct routing instructions. This is the operating standard followed by puracy. This detail supports a clear understanding of the service standard that applies to the request.

No-Reason Return Exceptions

The approach used by puracy is as follows: The exclusions below apply to no-reason returns. They do not limit remedies for merchandise that arrives damaged, defective, wrong, or incomplete, and they do not waive non-excludable consumer rights. It is set out to give customers a concise and transparent view of the applicable process.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. This is the operating standard followed by puracy. It is stated here to give customers a clear understanding of how this part of the service works.

Business Contact Record

• Brand/store name: puracy
• Contact email: support@puracyclean.shop
• Telephone: 812-794-4661
• Physical and return address: 2812 Sundown Ln, Boulder, Colorado, 80303, United States